Blocked PIN codes
Blocked PIN1 or PIN2
When you enter the PIN code wrong three times, the use of your authentication or signature certificate will be blocked. The blocking can be revoked with your PUK code.
Find your PUK code
Follow the instructions here
Blocked PUK code
If you enter an incorrect PUK code three times, your digital ID card will be locked and you will need to apply for a new digital ID card.
Apply for a new digital ID card here
Remember, state fee 100€ needs to be paid again for processing the application.
Choose "Other" as a type of application
After submitting the application wait for the email notification to pick up your new digital ID card
Schedule an appointment at your chosen digital ID card pick-up location
If you urgently need to access e-services or sign digitally documents, please contact your business service provider for help.