Lost your digital ID card, PIN codes or a card reader?

Lost digital ID card

Make sure your card is lost. This procedure can not be reversed.

  • Call the digital ID card helpline on (+372) 677 3377 to close certificates

  • Apply for a new digital ID card https://apply.gov.ee/

    Remember, state fee 100€ needs to be paid again for processing the application.

  • Choose "Lost, destroyed, stolen" as a type of application

  • After submitting the application wait for the email notification to pick up your new digital ID card

  • Schedule an appointment at your chosen digital ID card pick-up location

    If you urgently need to access e-services or sign digitally documents, please contact your business service provider for help.

Lost PIN codes

It's not possible to remotely issue new PIN codes. You'll need to apply for a new digital ID card that will come with new PIN codes.

  • Apply for a new digital ID card https://apply.gov.ee/

    Remember, state fee 100€ needs to be paid again for processing the application.

  • Choose "Lost, destroyed, stolen" as a type of application

  • After submitting the application wait for the email notification to pick up your new digital ID card

  • Schedule an appointment at your chosen digital ID card pick-up location

    If you urgently need to access e-services or sign digitally documents, please contact your business service provider for help.
    Alternatively, if you are travelling to Estonia, you can get new PIN codes for the existing card from the Police and Border Guard Board Service Point.

Lost card reader

Please check online stores for digital ID card readers. Make sure that the new digital ID card reader is compatible with e-Residency digital ID card here.

Find more information here.
Contact our team for additional information on e-resident@gov.ee